For Hong Kong Records VIP member, please follow instruction below for first login.
香港唱片VIP會員,請查閱以下首次登入的指引。

VIP Member First Login Instruction

VIP Member WITH email address on file with Hong Kong Records
  • An Online Member Account is created and a pre-set password is emailed to you for your first login;
  • Login through Members Login Box or click “ My Account” located on the upper left hand corner of our homepage;
  • Use email address provided to Hong Kong Records to login ;
  • Use pre-set password as Password or obtain password again by clicking“ Forget Password”;
  • Update personal information in “ My Profile” and click “ submit” to complete Online Member registration for Online Shopping ;
  • Change password, if required, after complete registration.

VIP member DO NOT HAVE email address on file with Hong Kong Records
  • Please proceed to a Hong Kong Records shop with your VIP member card for our verification and to update us your email address. Thereafter we will create an Online Member Account for you and email you a password for your first login.

Please Note:
  • If an additional account is created for online shopping prior to successful VIP Online Member registration or status verification, no VIP member privileges including but not limited to member discount will be extended to this additional online account.
  • For registration enquiry, please call 2265 7890 Monday to Friday (office hour)


香港唱片VIP會員首次登入指引

VIP會員有提供電郵地址
  • 我們已為閣下建立了一個網上帳戶並已電郵預設密碼給閣下作為首次登入之用;
  • 請於「會員登入」或本網頁左上方的「我的帳戶」 登入;
  • 在「登入電郵」輸入閣下提供給香港唱片的電郵地址;
  • 在「密碼」輸入香港唱片給予已預設的密碼或點擊「忘記密碼」;
  • 在「我的資料」內填上您的個人資料並點擊「提交」完成網上會員登記作網上購物;
  • 完成登記後,如有需要,可隨時更改密碼。

VIP會員沒有提供電郵地址
  • 如閣下沒有提供電郵地址給我們,請擕同您的VIP金咭前往香港唱片分店核實資料並提供電郵地址以便我們為閣下建立一個網上帳戶及電郵預設密碼給閣下作為首次登入之用。

請注意:
  • 若未能成功完成網上會員登記或核實VIP會員身份前,在網上建立了多一個帳戶進行網上訂購,則該帳戶均不能享有VIP會員優惠,包括VIP會員折扣。
  • 如有任何關於網上會員登記事宜,請於星期一至五辦公時間內致電2265 7890查詢。
TERMS AND CONDITIONS OF SALE

PLEASE READ THESE TERMS AND CONDITIONS OF SALE CAREFULLY BECAUSE THEY CONTAIN IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.

These terms and conditions of sale apply to your order with Hong Kong Records via this website. You acknowledge that you are fully aware of the contents of these terms and conditions of sale and, on placing any order for any product(s), you agree to be bound by and accept these terms and conditions of sale.

These terms and conditions of sale do not apply to digital music purchases made through the Hong Kong Records Online Music Store powered by EOL Asia.com Limited. Please refer to the Terms and Conditions specifically for that service located here.

In addition, these terms and conditions of sale do not cover the online payment gateway provided by AsiaPay(HK) Limited or any other online payment service that Hong Kong Records uses for customer payments. You are advised to refer to the specific terms and conditions of use for the online payment method that you choose.


1. Online Account creation and maintenance

1.1
Customers must have an online account to make purchases on our website. You can create an online account via our “Become a Member” webpage by submitting your email address as login name and all other relevant information to our account creation module. Please note that all fields proceeded by an asterisk are mandatory for account creation. All other fields are optional, however, they will help us provide you with better online services as they allow us to get to know our customers better.

1.2
If you are a Hong Kong Records VIP Member and have previously provided us your email address, an online account will be created for you automatically. Notification will be sent to your email address with a generated password for your first login. You can change your password and any other personal information after login.

Please note: If you are a VIP Member but do not have an email address on file with us, account creation and verification cannot be completed online. Please proceed to a Hong Kong Records shop with your VIP Gold Card for status verification which includes updating your email address and other personal information. If an additional account(s) is created for purchases prior to successful VIP Member Status verification, VIP privileges, including but not limited to member discounts will not be extended to this additional account

1.3
If you are a new Hong Kong Records VIP Member, an online account will be created for you based on the information you provided us during the application process. A welcome email will be sent to you with a generated password to be used for your initial login.

1.4
All customers are invited to create an online account by submitting relevant information to our Account creation Module.


2. Making a reservation

2.1
By placing an order via this website, you are requesting item(s) procured with these terms and conditions of sale through the Hong Kong Records Online Order System. This system includes this website, customer service communications, and in-store staff. Hong Kong Records may or may not accept your offer at Hong Kong Records' discretion.

2.2
Upon receipt of your order, Hong Kong Records will verify the availability of the product(s) requested and your personal details, such as credit card payment information, to process the order. Hong Kong Records has not accepted your request and is not obliged to supply the product(s) until Hong Kong Records has notified you of product(s) availability and processed payment.

2.3
When signed into your account, an item(s) added to the Hong Kong Records online shopping cart (but not confirmed) will be saved and stored for 48 hours for your convenience except for item(s) with quota due to limited availability. Order for items with quota must be confirmed and paid within 15 minutes, otherwise item(s) will automatically be cancelled.

2.4
When an item(s) in the shopping cart is confirmed as an order, but for any reason, payment has not been processed, the confirmed order will be saved as an "Incomplete Customer Order" for 48 hours on the Order History page located on the upper left hand side of your web browser. You can resubmit the order for payment simply by clicking on the “Order Details” of the incomplete customer order.

2.5
Once an order is completed, the order information will be stored in the “Order History” page of the website for up to 6 months.

2.6
Products which are suitable only for persons 18 years or older will have a posted warning on the product detail web page. Hong Kong Records will not knowingly sell these products to minors and reserve the right to cancel any order in which prohibited items would otherwise be sold to minors.


3. Supply of Product(s)

3.1
Subject to these terms and conditions of sale, Hong Kong Records may agree to supply you with the product(s) as specified in the order you submitted to Hong Kong Records via this website.

3.2
When the order is confirmed, Hong Kong Records will email you confirming receipt of your order. An Order Collection/ Delivery Notice with a Sales Order number will then be emailed to you when payment has been processed and the ordered items are ready for collection/delivery. All available items will be detailed in a Sales Order in the Order History of “My Account”. Items which are ready for collection/shipment will be highlighted in the Sales Order. Any ordered items which are not available at the time of order will not be processed further.

3.3
Quantities are subject to availability. Hong Kong Records may allocate sales and deliveries at its sole discretion.

3.4
To collect the ordered items at the chosen location, please quote the Sales Order number given and bring along the credit card used for this purchase for verification purposes. Ordered item(s) cannot be released if proof of order and credit card information cannot be verified.

3.5
A representative can be appointed by you to collect orders on your behalf. This representative must present an Authorization Letter from you stating the representative’s name and HKID/Passport Number (Click for authorization letter template) and the Sales Order Number along with the original (or copy) of the credit card used for purchase.

3.6
You have 30 days from the date of the Order Collection Notice to collect the ordered item(s) unless otherwise noted in the Order Collection Notice. If item(s) are not collected after 30 days, the order will be canceled.

3.7
The images showing the product(s) on this website may not be identical to the actual product(s) provided. Hong Kong Records shall have the right to supply a product(s) which does not correspond to the images appearing on this website, provided that the said product(s) performs substantially the same function as described on this website.

3.8
Hong Kong Records shall have the right to make substitutions and modifications of the specification of the product(s) ordered by the customer, provided that such substitutions or modifications will not materially affect the overall performance of the product(s) or the type of product(s) ordered by the customer.

3.9
Hong Kong Records reserves the right to cancel an order upon expiry of collection date. Once cancellation occurs, refunds will not be made.


4. Prices and Payments

4.1
All prices shown are in Hong Kong Dollars (HKD).

4.2
Upon placing an order from Hong Kong Records, you shall provide a valid credit card number and other billing information as requested by the website. Hong Kong Records will charge the credit card upon confirmation of product(s) availability. When the order is ready for collection/delivery, an Order Collection/Delivery Notice will be emailed to you with a Sales Order number. Details of items available any applicable discounts (including VIP member discounts) and the final exact amount charged are shown in the Sales Order in the Order History of “My Account”. Hong Kong Records reserves the right to cancel any order if payment cannot be processed.

4.3
If you pay by credit or debit card, your card issuer agreement governs your use of your card and you must refer to that agreement and NOT these terms and conditions of sale to determine your rights and liabilities as a cardholder. You agree to pay all fees and charges incurred in connection with your purchase (including applicable tax or VAT) in effect when the charges are incurred. Unless you notify Hong Kong Records of any discrepancies within 60 days after they first appear on your credit card statement, you agree that they will be deemed accepted by you in all respects and for all purposes. If Hong Kong Records does not receive payment via your credit or debit card issuer or its agent, you agree to pay Hong Kong Records all amounts due upon demand by Hong Kong Records or its agents.

4.4
Hong Kong Records reserves the right to cancel any order for a product(s) that has been listed at an incorrect price, rebate, or refund, that contains other incorrect information such as a typographical error. Hong Kong Records will have this right regardless or whether the order has been confirmed or your credit or debit card or other payment service has been charged. If your credit or debit card or other payment service has already been charged for the purchase and your order is cancelled, Hong Kong Records will immediately issue a credit via the credit or debit card or other payment service used in the amount of the charge.

4.5
Hong Kong Records will take all reasonable precautions to keep the details of your order and payment secure but Hong Kong Records cannot be held liable for any losses caused as a result of unauthorized access to information provided by the customer.


5. Shipping Rates & Policy

5.1
Hong Kong Records Online uses Hong Kong Post as its carrier for both domestic and international orders. Your shipping charges are based on the total weigh of the items ordered and the country we are shipping to. For shipping purposes, some items which weighs less still incur a greater shipping charge is because of their bulk. All shipping times are dependent on product availability. At this time, we only ship from Monday to Saturday inclusive. We do not ship on Sundays nor on Hong Kong bank holidays.

5.2
Delivery charges
Please click here for both Local and International delivery charge
(Link to Shipping Matrix)
Any items which are not in standard sizes will be charged according to weight or volume whichever is higher.
Please note that the shipping charge initially specified is for your reference and is not final. Shipping charge will be adjusted if ordered items cannot be fulfilled

5.3
Single Shipment
Hong Kong Records Online provides Single Shipment only. Order will be dispatched when all items are available and ready for dispatch. The shipping charge is calculated based on the total weight units of your order to be shipped. If there are released and coming soon items in your order and you wish to have the available released items delivered first, it is advisable to place separate orders for coming soon items with same release date . Items which can easily be damaged eg vinyl disc will not be shipped and can only be collected at shop. This will be indicated in respective product's page.

5.4
Free Shipping
Hong Kong Records Online offers FREE local shipping from time to time for some promotional items. This will be indicated in respective product’s page . When customer check out, the weigh of this product will not be included when calculating shipping cost. We reserve the right to change or discontinue FREE shipping at any time.

5.5
Local delivery
All customer orders can be expected within 2-7 business days after our email acknowledgement of Order received . You will receive a Order Delivery Notice email with a Sales Order number when your order is shipped. You can also check your Order status in the Order History of “ My Account” in our website. If tracking number is available, you can use this tracking number to check delivery status in Hong Kong Post’s website.

5.6
International delivery charge
When ordering from Hong Kong Records Online , customer is responsible for assuring the product can be lawfully imported to the destination country and the recipient, being the importer of the goods ordered, must comply with all laws and regulations of the destination country.
Hong Kong Records Online uses airmail for all of our International orders.
International orders can be expected within 15 business days after our Order Delivery Notice email advising Order is shipped . We are required to place a Customs Declaration on all goods shipped to customers outside Hong Kong. The declaration will disclose the correct monetary value of the content. For customers receiving goods outside Hong Kong, import duties and/or taxes may be levied by the local country's authorities.
The recipient of the goods is responsible for paying these duties to the local country's authority.
(Please note that all of our video disc are generally formatted for the Hong Kong market except where stated.)


6. Return of Defective Product

6.1
Exchange of products is not available unless they are damaged or faulty. All defective products must be returned within 7 days of collection or receipt . All returns of defective product must be presented in its original condition. Defective goods can be returned to one of our shops and accompanied by a valid sale invoice . In case of return by postage, customer can email our Online Service team to request for a Return Note to complete all the information required and return it back together with the defective goods to the address as stated therein.

6.2
Hong Kong Records reserves the right to inspect and suitably test product(s) before accepting return. If replacement product is not available, a refund will be offered.

6.3
Software, video, or audio disc(s) that have been opened are excluded from return unless they are faulty. Hong Kong Records shall have no responsibility regarding compatibility. You should ensure that your computer, video or audio player is compatible with the software, video or audio discs ordered.

6.4
All accessories and video game hardware as well as all other items with third party warranties are under the terms and conditions of the warranty provided by the manufacturer. Information regarding manufacturer’s warranties is generally included in the materials packaged with the product(s) or is available through their respective websites.


7. Changes

Hong Kong Records reserves the right to update, revise or change these terms and conditions of sale, the price of product(s) and any other information listed on this website at any time. Any such changes will take effect when posted on the website and it is your responsibility to read these terms and conditions of sale and confirm the price of the product(s) on each occasion when you use this website. It is your continued use of the website that shall signify your acceptance to be bound by the latest terms and conditions of sale.


8. Force Majeure

Hong Kong Records shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Hong Kong Records.


9. Intellectual Property

9.1
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in Hong Kong Records or its licensors. You are permitted to use this material only as expressly authorized by Hong Kong Records or its licensors.

9.2
You also acknowledge and agree that the material and content contained within this website is made available for your personal, non-commercial use only and that you may only download such material and content for the purpose of using this Website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

9.3
The prices of the product(s) paid by you are for the product(s) and the services described herein and do not include technical data, copyright, trademarks, or other intellectual property rights or proprietary rights of any kind subsisting in the product(s) or their packaging.


10. Liability

10.1
A product(s) provided in connection with this website is on an “as is” and “as available” basis. Except as otherwise expressly agreed, Hong Kong Records makes no representations, warranties, covenants or guarantees of any kind, express or implied, as to the quality, suitability, accuracy or completeness of any information, content, service, or merchandise provided through this website. You expressly agree that the use of this website is at your sole risk.

10.2
To the full extent permissible by applicable law, Hong Kong Records disclaims all expressed or implied conditions, representations and warranties, including but not limited to, any implied warranty of merchantability, non-infringement and fitness for a particular purpose

10.3
Subject to this Clause, Hong Kong Records will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage or any kind whatsoever arising and whether caused by tort, breach of contract or otherwise.

10.4
Subject to this Clause, Hong Kong Records’ maximum aggregate liability whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to Hong Kong Records in respect of the product(s) in question.

10.5
All digital music products sold through the Hong Kong Records Online Music Store are processed through EOL Asia.com Limited and are subject to the EOL Asia.com Limited Terms and Conditions. There is no warranty of service, implied or otherwise, through Hong Kong Records for services provided through the Hong Kong Records Online Music Store.


11. Sales Territory

Products and services provided via this website are for Hong Kong Special Administrative Region (HKSAR).


12. Governing Law

12.1
These terms and conditions shall be governed by and construed under the laws of Hong Kong. The parties submit to the exclusive jurisdiction of the courts of Hong Kong Special Administrative Region of the People’s Republic of China, being the place where the Customer's offer or order has been accepted or received.

12.2
These Terms and Conditions of Sale are provided in both the written English and Chinese Languages. If, however, there are discrepancies between the two then the English Language version shall prevail.


TERMS & CONDITIONS OF PROMOTIONAL CAMPAIGNS

All promotional campaigns are directly supplied to customers by sponsors. Hong Kong Records reserves the rights and final discretion on any change of the campaigns and interpreting the terms and conditions.


INTELLECTUAL PROPERTY

All content included on this website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, software and other copyright works, is the property of Hong Kong Record Ltd. ("Hong Kong Records") or its content suppliers and protected under the Hong Kong and international copyright laws.

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in Hong Kong Records or its licensors. You are permitted to use this material only as expressly authorized by Hong Kong Records or its licensors.

You also acknowledge and agree that the material and content contained within this website is made available for your personal, non-commercial use only and that you may only download such material and content for the purpose of using this Website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.


LIMITATION OF LIABILITY

The materials available on or through Hong Kong Records’ Web Sites and any of its agents or partners are provided on an "as available" basis and without warranties or conditions of any kind either expressed or implied. Hong Kong Records does not control in any respect any information, products or services offered by third parties on the Web Site(s). You expressly agree that the use of the Service is at your sole risk. Hong Kong Records is not responsible for the content of e-mail messages distributed through the Web Site(s), content appearing on its members' home pages, or other content posted by its members, and assumes no responsibility for and makes not warranty or representation as to the accuracy, currency, completeness, reliability or usefulness of information distributed by others through the Web Site(s). To the fullest extent permitted by applicable law, Hong Kong Records expressly disclaims all warranties and conditions of any kind, whether expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Hong Kong Records makes no warranty that the Service will meet your requirements, nor that the Service will be uninterrupted, timely secure or error free. Hong Kong Records makes no warranty as to the use of the results that may be obtained from the use of the Service or makes no warranty that defects in the software will be corrected or that this/these Web Site(s) or the servers that make it available is free of viruses or other harmful components. Hong Kong Records disclaims any warranty or representation that confidentiality of information transmitted through the Web Site(s) will be maintained. Hong Kong Records makes no warranty that language translations provided through the Web Site(s) will be accurate or complete. The Web Site(s) may contain links to other internet sites, resource and members of the Web Site(s). Hong Kong Records is not responsible for the availability of these outside resources, or their contents, nor does it endorse nor is it responsible for any of the contents, advertising, products or other material on such sites. Under no circumstance shall it be held responsible or liable, directly or indirectly, for any loss or damages caused or alleged to have been caused by your use of or reliance on any content, goods or service available on such sites. Any concerns regarding any external link should be directed to its responsible site administrator or webmaster.

Hong Kong Records makes no warranty regarding any goods or services or the delivery of any goods or services or the delivery of any goods or services purchased or obtained through the Web Site(s) or advertised through its suppliers, sponsors or advertisers, or regarding any transactions entered into through the Web Site(s). You specifically agree that Hong Kong Records is not responsible or liable to you or anyone else for any threatening, defamatory, obscene, offensive or illegal conduct of any other party or any infringement of another's rights, including intellectual property rights, occurring on or through or related to the Web Site(s). If you are dissatisfied with the Web Site(s), the materials available on or through the Web Site(s), or with any of Hong Kong Records' terms and conditions of this agreement, your sole and exclusive remedy is to discontinue using the Service provided by Hong Kong Records. You agree that Hong Kong Records is not responsible for any loss of data resulting from our deletion of your home page or other content of the site from network or systems outages, from file corruption or any other reason. You further agree that Hong Kong Records shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct, indirect, incidental, special consequential or exemplary damages, whether such interruption, suspension or termination was justified or not, negligent or intentional, inadvertent or advertent. To the fullest extent permitted by applicable law(s), under no circumstance, including, but not limited to, negligence, shall Hong Kong Records be liable for any direct, indirect, incidental, special or consequential damages, resulting from the use or the inability to use the Service, from the cost of procurement or substitute goods and services, from any goods or services purchased or obtained or messages received or transactions entered into through or from the Service or from unauthorized access to or alteration of your transmissions or data, including but not limited to damages for loss or profits use, data or other intangibles, even if Hong Kong Records has been advised of the possibility of such damages.






銷售條款及細則
請仔細閱讀本銷售條款及細則,因本條款及細則所述的均為有關閣下的權利及義務,以及有可能適用於閣下的有限責任及免責之重要資料。

本銷售條款及細則是適用於閣下經香港唱片網站訂購貨品時實行的條款。閣下確認已完全知悉該等條款及細則的內容,並在落實訂單購買貨品時,同意及接受此等條款的約束。

本條款及細則並不適用於透過香港唱片網站購買網上數碼音樂,請按這裡參閱EOL Asia.com Limited數碼音樂相關服務的條款及細則。
另外,本條款及細則並不涵蓋由AsiaPay(HK) Limited 或其他網上提供的付款服務。我們建議閣下參考選用的網上付款服務的條款及細則。

1. 網上帳戶的建立和維護

1.1
客人必須有一個網上帳戶才能在網站進行訂購。您可在網上透過「成為會員」提交您的電郵地址作帳戶登入名稱及其他有關資料,便可開設一個網上帳戶。請注意,當建立一個新網上帳戶時,劃有星號的資料項目是必須要填寫的,其他項目則可選擇性填寫;然而,這些資料可讓我們去了解客戶更多,更能為客戶提供更佳的網上服務。

1.2
如果閣下已是香港唱片VIP會員及之前已提供了電郵地址,我們便會自動為您建立一個網上帳戶。密碼將會發送到您的電郵地址作為首次登入之用。登入後,您可更改您的密碼及更新您的個人資料。
請注意 : 如果您已是VIP會員,但沒有提供過電郵地址給我們,我們便不能為您建立一個網上帳戶及在網上完成VIP會員鑑定。請擕同您的VIP金咭前往香港唱片分店核實資料包括更新電郵地址及其他個人資料。如未成功鑑定VIP會員前在網上建立了另一個帳戶進行訂購,這個帳戶均不能享有VIP會員優惠, 包括但不只限於VIP會員折扣優惠。

1.3
如果您是新的香港唱片VIP會員,我們會根據會員申請表內的資料為您建立網上帳戶。而網上帳戶密碼亦會電郵給閣下作為首次登入之用。

1.4
所有客人均歡迎透過「成為會員」填上有關資料而建立一個網上帳戶。


2. 進行訂購

2.1
於本網站訂購貨品時,閣下是用香港唱片網上訂購服務系統,並受香港唱片網上訂購服務之條款及細則所約束。網上訂購服務系統包括本網站、客戶服務通訊及店舖員工。香港唱片有自行決定接受或不接受閣下的訂購的酌情權。

2.2
當收到閣下的訂購時,香港唱片會根據您的訂購確實貨品的供應及核對你的個人資料,例如信用咭付款資料。有關接受貨品的訂購與否,均需在香港唱片通知閣下確認貨品可供應及成功處理付款後方為作實。

2.3
當登入您的帳戶作網上訂購貨品時,除訂購因限量而有配額的貨品外,未確實訂購項目的資料仍會儲存在您的購物籃內 48 小時。訂購有配額的貨品,則需要在15 分鐘內完成訂購確認及付款,否則配額及訂購會自動取消。

2.4
當將購物籃內的貨品確認作實時,但不知任何原因下,付款未能處理,已經確認的訂購將會以「未完成的訂購」儲存於本網頁面左上方的「訂購記錄」中48小時;客人只需點擊「未完成的訂購」內的「訂購資料」,便可簡易地重新提交付款。

2.5
一經完成的訂購會儲存於本網站的「訂購記錄」內6個月。

2.6
如產品只適合18歲或以上人仕,產品的資料網頁內都會有提示。香港唱片不會在知情下售賣這些貨品給未成年人仕;當未成年人仕的訂購中有這些貨品,香港唱片有權取消這些貨品的訂購。


3. 貨品供應

3.1
根據本銷售條款及細則下,香港唱片可同意供應給客人於本網站所提交之訂購貨品。

3.2
當完成確認訂購貨品後,香港唱片會發送電郵通知閣下訂購已收到了。
當訂購的貨品齊備/可發貨及轉帳後,便會發送「取貨通知」/ 「付運通知」電郵通知閣下訂購貨品之銷售單號碼。成功訂購之貨品會詳細列於「訂購記錄」裏的銷售單內,而可領取/可發貨的貨品會以顏色顯示。未能供應訂購的貨品將不會再作處理。

3.3
貨品的供應視乎存貨而定,香港唱片有權自行決定分配銷售及送貨量的酌情權。

3.4
閣下到所選定的分店取貨時,請提供給予之銷售單號碼,以及出示閣下於本網站訂購貨品時用於支付的信用咭,以作核對。如未能提供上述資料以供驗證,恕未能發貨。

3.5
閣下可委託代表領取已成功訂購的貨品。該代表必須在授權書內填寫姓名、身份證/護照號碼 (請點擊這裡以取得授權書樣板),並要提供銷售單號碼及出示用於網上支付的信用咭正/副本,才可代領貨品。

3.6
客人請於收到「取貨通知」後30天內到指定店舖領取成功訂購的貨品。但如過了30天後仍未取貨,訂單便會取消。

3.7
網站內貨品的圖片及描述,可能未必與實物完全相符。只要貨品的性能有相當程度與網站內描述的是一樣,香港唱片有權供應與網站內圖片不完全相符的貨品。

3.8
香港唱片有權對客人所訂購的貨品作出有規範的替換或修改,只要此類替換或修改將不會重大地影響了貨品整體性的功能或類型。

3.9
取貨期限屆滿後, 訂單便會被取消,已取消的訂單將不會作任何退款。


4. 價格及付款

4.1
所有貨品售價均以港元為貨幣。

4.2
經香港唱片網上訂購貨品,閣下必須提供有效的信用咭號碼及有關結帳資料,以作支付成功訂購貨品之用。當訂購可取貨/可發貨時,便會發送「取貨通知」/ 「付貨通知」電郵通知閣下訂購貨品之銷售單號碼。所成功訂購之貨品及實際支付總額,扣除適用的折扣後(包括VIP會員折扣) 會詳列於「訂購記錄」裏的銷售單內。香港唱片有權取消任何不成功付款的訂購。

4.3
使用信用咭或借記咭付款,閣下是受發咭銀行的協議約束而使用信用咭,閣下必須參考該協議的條款及細則,以確定閣下作為持咭人的權利和責任。閣下是同意支付所有相關訂購的費用(包括適用的稅或增值稅)。如有任何誤差,請在第一次出現於閣下信用咭帳單日起60天內通知香港唱片,否則被視為接受該所有帳目。如香港唱片未能收取經閣下的信用咭或借記咭所支付之帳目,閣下同意支付香港唱片或其代理人追討所有應繳給香港唱片的金額。

4.4
香港唱片保留權利取消有關訂購,如訂購的貨品有錯誤的價格,折扣,退款或含有其他錯誤的訊息,例如印刷上的錯誤。即使已確認或已付款的訂購,香港唱片都有權取消有關訂購。如需取消已經閣下之信用咭或借記咭轉帳之訂購,香港唱片將會立刻經信用咭或借記咭退回所轉帳之款項。

4.5
香港唱片網站將採取一切合理的預防措施,以保障客戶訂購及付款的資料安全。倘若客戶給予的資料在未獲得授權的情況下而得到的,香港唱片概不承擔任何因此而造成的損失。


5. 運費及細則

5.1
香港唱片網上訂購是使用香港郵政運送貨物至國內及海外。運費是根據您所訂購之貨品的總重量值及所寄往的目的地而定。在運費方面,有某些貨品重量需然較輕但會由於特別的體積而需要付較高的運費。郵運時間是依貨品供應而定。我們只於星期一至六把貨品寄出,在星期日及香港的公眾假期我們將不會寄出貨品。

5.2
運送費用
請點擊這裡查閱本地和國際運費
鏈接到運送收費表
請注意,訂單註明的郵費只作參考用途而並非最終所需收取之郵費。如訂單中有貨品因任何原因未能付運,郵費將會作出調整。

5.3
單次付運
香港唱片網上訂購只提供單次付運。我們會待整張訂單的貨品齊全後才一次性付運。而運費是根據訂單内付運貨品的總重量值計算。如訂單內含有已推出和即將推出的貨品,而您希望可先收到已推出之貨品時,最好是分別把已推出和同期即將推出的貨品各自獨立一張訂單。容易被損壞的貨品,例如黑膠唱片將不會郵運,只能在店舖領取。這將會在各自的產品頁面上有明確的標示。

5.4
免費運送
香港唱片網上訂購會有一些推廣項目於不定期提供本地免郵費優惠。這將會在各自的產品頁面上有明確的標示。當顧客結賬時,該項目將不會計算於運費內。我們有權保留隨時更改或終止免郵費優惠。

5.5
本地運送
所有客人已訂購之貨品可於收到我們的確認電子郵件後2-7個工作日內收到。當您的訂單寄出後,您將收到附有銷售單號碼的「付貨通知」電子郵件通知。您也可以在我們的網站上“我的賬戶”內查閱您的訂單狀况。如有郵件編號,,您亦可使用郵件編號在香港郵政網站追查派遞詳情。

5.6
國際郵寄運送
於香港唱片網上訂購時,訂購者有責任保證該貨品可合法進口到目的地國家而收件人作為貨品的進口者,必須遵守收件人目的地國家所有的法律和法規。
所有於香港唱片網上訂購的海外訂單均使用香港郵政的空郵寄出。海外訂單之貨品可於收到我們「付貨通知」的電子郵件後15個工作日內收到。我們必須把運送至海外客人的貨品向海關申報。報關時亦將會申佈郵件內貨品的正確貨幣價值。對於客人在海外接收貨物,當地國家有關當局可能會徵收進口關稅和/或稅項。貨物的收件人有責任支付當地國家的稅款。
(請注意,除特別聲明外,所有影碟都均為香港區域碼。)


6. 退換損壞貨品

6.1
除損壞或有缺漏之貨品外,於網上訂購之貨品一概恕不退換。退換損壞或有缺漏之貨品必須於取貨或付運收貨後7天內辦理。退換的貨品一定要保留原狀。損壞或有缺漏之貨品可到本公司分店辨理並需附有銷售發票正本。如需郵寄退回貨品,客人可發電郵給本公司網上購物服務組同事索取本公司所擬定的退貨表格並填寫一切有關資料連同需退回之貨品郵寄到退貨表格上指定的地址。

6.2
香港唱片有權在接受退換貨前對貨品作出檢查及測試。如未能更換貨品,將提供退款的安排。

6.3
所有已開封的貨品均不作退貨安排 (壞貨除外)。香港唱片對於閱讀器與貨品的兼容性概不負責。閣下應該預先確實有關閱讀器與訂購貨品的兼容性。

6.4
所有配件及電子遊戲硬件,和有第三者保養之貨品,均以個別供應商訂立的條款及細則提供。有關產品的保養內容都會在貨品的包裝內或在供應商的網站內提供。


7. 更改

香港唱片有權隨時更新、修訂或更改網站內所有的銷售條款及細則,供應貨品的價格及一切在網站的資料。所有更新則即時生效,同時當每次使用這網站時,閣下有責任閱讀這銷售條款及細則及確認貨品的售價。閣下繼續使用這網站即意未閣下是同意接受最新的銷售條款及細則的約束。


8. 不可抗力

任何因天災、火災、水災、意外、暴亂、戰爭、政府干預、禁運、罷工、勞工問題、儀器故障或其他超出香港唱片所能控制的範圍內而導致或造成延誤或不能履行義務的原因,香港唱片均不負責。


9. 知識產權

9.1
在瀏覽本網頁時,閣下承認並同意所有出現在本網站的資料及/或內容的商標權、專利權、及其他知識產權均屬於香港唱片及其權利人。如欲引用這些資料,必須依法取得香港唱片或其他權利人的事前書面同意。

9.2
閣下承認及同意本網站內的資料及內容只可下載作個人而非商業的用途。閣下亦承認用本網站內的資料及內容作其他任何用途是絕對嚴禁的,並同意不會(及同意不會協助或便利第三者)把本網站內的資料及內容複印、複製、傳播、出版、陳列,分派、作商業利用或作非原創的工作。

9.3
客戶所支付的價格是貨品及服務,不包括技術資料,版權,商標或其他知識產權或專有權利的任何一種存在於貨品或他們的包裝。


10. 免責聲明

10.1
本網站內提供的貨品均是依其「當時狀況」和「當時供應狀況」提供。除獲香港唱片明確同意外,香港唱片對於透過本網站所提供的任何資訊、內容、服務或商品的品質、適用性、準確性或完整性,香港唱片均不會就此作出任何類型的、明示或隱含、 陳述、保證、契諾或擔保。閣下明確同意,在使用本網站時,閣下須自行承擔一切風險。

10.2
在適用法律容許的最大範圍內,香港唱片不對本網站及其內容作出任何明示或隱含的條件、陳述及保證,包括但不限於為特定目的而作出之任何隱含的適銷、非侵權性或適合性保證等。

10.3
根據本條款,任何的收入損失、利潤損失、合約損失、數據遺失或任何間接的或隨之而發生的損失或損害或任何起因及是否因侵權,違約或其它原因導致,香港唱片將不會承擔任何責任。

10.4
根據本條款,香港唱片最大累積責任,無論是基於合同法、侵權法(包括疏忽)或其他方面,在任何情況下均不應超過閣下所付涉及有關貨品之總金額。

10.5
所有通過香港唱片網站所售出的數碼音樂均由EOL Asia.com Limited處理及受其條款及細則所約束。由香港唱片提供相關的香港唱片網站數碼音樂服務,香港唱片是不會,隱含或其他方面,保證其服務。


11. 銷售區域

香港唱片網站所載任何產品或服務僅為香港特別行政區範圍而設。


12. 法律聲明

12.1
本銷售條款及細則乃根據香港法例作詮釋。若有任何爭議,則以中華人民共和國香港特別行政區法院為專屬司法權管轄,即客戶提交訂購或接訥或收到訂購的地點 。

12.2
本銷售條款及細則均設有中、英文版本。若有任何爭議,則以本銷售條款及細則之英文版本為準。


推廣活動之服務條款

推廣活動之獎品均由贊助商直接提供予客戶,香港唱片有限公司保留所有推廣活動及獎品條款的更改權利以及最終決定及解釋權利。


知識產權

本網站內所有內容,例如文字、圖形、標誌、按鈕圖標、圖像、音頻或影像複製檔案、數碼下載、數據編譯、軟件和其他版權作品,全屬
香港唱片有限公司(「香港唱片」)或其內容供應商所有,受到香港及國際版權法例保障。

在瀏覽本網頁時,閣下承認並同意所有出現在本網站的資料及/或內容的商標權、專利權、及其他知識產權均屬於香港唱片及其權利人。如欲引用這些資料,必須依法取得香港唱片或其他權利人的事前書面同意。

閣下承認及同意本網站內的資料及內容只可下載作個人而非商業的用途。閣下亦承認用本網站內的資料及內容作其他任何用途是絕對嚴禁的,並同意不會(及同意不會協助或便利第三者)把本網站內的資料及內容複印、 複製、傳播、出版、陳列,分派、作商業利用或作非原創的工作。


免責聲明

責任限制
經本公司或其指定代理所發放之事項是根據現況而提供,但本公司對此等事項不作任何承諾或保證。本公司並無此等消息資料貨品及服務之控制權,你須特別同意因使用本網站的服務而招致之任何損失均由你個人獨自承擔。 對在本網站中發放有關電子郵件、內容、消息、會員所發放之郵件、內容及訊息等,本公司不作任何保證或承諾,亦不保證在本網站中發放之內容及資料全屬真確無誤。就法律規定內,本公司並不承諾任何保證,包括貨品之質量或該貨品是否合乎其商品之需求。 本公司並無承諾本網站的服務可達致任何特別水準或要求,亦無承諾本網站的服務之連續性或全無錯誤。本公司亦無承諾於使用本網站的服務而導致之任何後果亦不保證本網站的服務之軟件及配套合部準確及無病毒。 本公司並不保證發放之資料可絕對保密,及該網站的任何語文或譯本全部正確無誤。

本公司並不保證於本網站上購得或獲得的貨物或服務合乎任何標準。你明白此等貨品或服務是由第三者直接提供,與本公司無關。 本網站可能和其他網頁或使用者有聯繫,本公司並不保證其他網頁或使用者之資料來源或其內容,本公司亦不承諾認同此等內容、廣告、商品或其他事項。如你因倚賴此等內容、廣告、商品或其他事項而導致之任何損失均與本公司無關。 本公司對你被第三者盜用本網站的服務而導致你的損失,本公司亦不作承諾。你同意本公司無須對你或第三者負上一切有關恐嚇、誹謗、不雅、有攻擊性或與任何人之不法行為負責。如你對本網站的服務不滿,或對內容指引、用者守則不滿,你唯一的補償只限於停用本網站的服務。 你同意如本公司不論因何種理由而遺失你的資料而導致你的網頁或內容被刪除,本公司均無須負任何責任。你亦同意如因服務有被干擾或暫停本網站的服務而導致你有損失,本公司一概毋須負責。